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harsha B R 9harsha B R 9 

Customize Live Agent Messages


We have built Live Agent for one of our client.We want to customise the chat end messgaes.

Eg:- If the visitor ends the chat,Message will be "Chat ended by Visitor".Asssuming visitor name as Bob,we want to customise as "Chat needed by Bob"

Eg:- If the Agent ends the chat,Message will be "Chat ended by Agent".Asssuming Agent name as Maria,we want to customise as "Chat needed by Maria"
Is it possible with standard live agent functionality? If No,what is the alternative approach to achieve the requirement?

Thanks & Regards,
Harsha BR
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