Hi Team,
I'm unable to see all my certifications under my profile, even though I’ve logged in using the same Webassessor account email. I’ve also connected that account to Trailhead and merged all my Trailhead profiles accounts, but the certifications are still not showing.
I need to complete the due maintenance for the Email Specialist Certification, and the deadline is 10-04-2025.
I have raised a Salesforce Help case (#470230779), but no one has looked into it even after 24 hours. When I contacted support over the phone, they mentioned that the case would be escalated. However, since it relates to Trailhead, their support team will review it within 24 to 48 hours.
Requesting urgent attention to this as the maintenance deadline is approaching. Can someone please help me in this case !
Thanks,
Hi,
You can complete the module of that maintenance cycle release.
https://trailhead.salesforce.com/help?article=Certification-Release-Maintenance-ScheduleHere you will find all the details regarding maintenance.
Once the Trailhead team will reply, your cert linking issue will be resolved so for now you can complete the module and wait for the Trailhead team turn.