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Mohammed Azarudeen Case Response Time SLA In Circular Timer
Here is my usecase,
I need to display case response time for SLA based on Priorities
I want to have something like below timer
When P1 case arrives, the timer should start decreasing from 30 min. When case owner is changed from Queue to User, the timer should stop wherever it is. If 30 min time is exceeded for p1 case(hits 0), then it should start count in negative untill owner is changed to some user.
Similarly for every other priorities.
NOTE: Entitlement process best suits this usecase but client have to train their support engineers on Entitlement processes. So, asked to go for custom design without entitlement.
Also, when the timer hits 0 it should send an email alert to case to some users.
I need to display case response time for SLA based on Priorities
p1 -> 30 min p2 -> 2 hour p3 -> 8 hour p4 -> 24 hour
I want to have something like below timer
When P1 case arrives, the timer should start decreasing from 30 min. When case owner is changed from Queue to User, the timer should stop wherever it is. If 30 min time is exceeded for p1 case(hits 0), then it should start count in negative untill owner is changed to some user.
Similarly for every other priorities.
NOTE: Entitlement process best suits this usecase but client have to train their support engineers on Entitlement processes. So, asked to go for custom design without entitlement.
Also, when the timer hits 0 it should send an email alert to case to some users.
https://stackoverflow.com/questions/20618355/the-simplest-possible-javascript-countdown-timer