Apex Code Development You need to sign in to do that
Don't have an account?
AK2017 open cti status from apex
We have a Third party Open cti being used. We have routing logic using Apex. Now i need to know the call status on the Open CTI using Apex, so that i can eliminate routing leads to that agent.
Is there any way how i can access the Open CTI from Apex?
I have gone through Open CTI links from Salesforce but none provide an example on connecting open CTI from Apex.
Is there any way how i can access the Open CTI from Apex?
I have gone through Open CTI links from Salesforce but none provide an example on connecting open CTI from Apex.