function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
AK2017AK2017 

open cti status from apex

We have a Third party Open cti being used. We have routing logic using Apex. Now i need to know the call status on the Open CTI using Apex, so that i can eliminate routing leads to that agent. 

Is there any way how i can access the Open CTI from Apex?

I have gone through Open CTI links from Salesforce but none provide an example on connecting open CTI from Apex.