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Antonio JalandoniAntonio Jalandoni 

How does call routing and call recording work with Salesforce Open CTI

Rahul KumarRahul Kumar (Salesforce Developers) 
Hi Antonio,

May I suggest you please refer the below link for reference on Salesforce Open CTI Phone Integration. Hope it helps.

Please mark it as best answer if the information is informative.so that question is removed from an unanswered question and appear as a proper solution.

Thanks
Rahul Kumar
Ben Smith 71Ben Smith 71

how call recording works with https://callgear.com/
Rahul Mishra 155Rahul Mishra 155

Hi Antonio,

 

In case you are still finding solutions for your query, try out a third-party Salesforce CTI connector. Exploring the features, typically in a demo session with the solution experts, will help you understand the core functionality differences. 

 

Start your search with the below connector: https://www.novelvox.com/cti-connector/salesforce/

Hope this helps!!