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Syed Abid Shah How to enable auto response email to customer from apex trigger
Hi,
I have a existing apex trigger class which avoid duplicates case creation by checking regular expression approach. however this apex trigger is sending communication email to case owner stating the case cannot by created for so and so regex in email subject line...however instead of triggering email to case owner we want the same email to be triiger to customer who originaly sent email with regex in email subject.
below is our current apex trigger:
trigger CheckSubjectRegex on Case (before insert) {
for (Case c : Trigger.new) {
if ( c.Subject.substring(0,3)== 'Re:' || c.Subject.substring(0,4)== 'Fwd:' || c.Subject.substring(0,3)== 'RE:'||c.Subject.substring(0,4)== 'ref:' || c.Subject.substring(0,4)== 'FWD:'||c.Subject.substring(0,3)== 'FW:') {
c.addError('LQ may not be able to create a Case because it may be a Reply or Forward');
}
}
}
I have a existing apex trigger class which avoid duplicates case creation by checking regular expression approach. however this apex trigger is sending communication email to case owner stating the case cannot by created for so and so regex in email subject line...however instead of triggering email to case owner we want the same email to be triiger to customer who originaly sent email with regex in email subject.
below is our current apex trigger:
trigger CheckSubjectRegex on Case (before insert) {
for (Case c : Trigger.new) {
if ( c.Subject.substring(0,3)== 'Re:' || c.Subject.substring(0,4)== 'Fwd:' || c.Subject.substring(0,3)== 'RE:'||c.Subject.substring(0,4)== 'ref:' || c.Subject.substring(0,4)== 'FWD:'||c.Subject.substring(0,3)== 'FW:') {
c.addError('LQ may not be able to create a Case because it may be a Reply or Forward');
}
}
}
Senders email address is stored in field Web Email so we can use it in ToAddress why replying.
Can you confirm how are you sending the communicaton to case owner ?
Thanks
Brahma
Thanks for reply.
I am using below trigger: as soon it sees any regex in email subject it will shoot email to case object owner.
The response from trigger looks like below:
"From: support@salesforce.com (mailto:support@salesforce.com) [mailto:support@salesforce.com]
Sent: Monday, March 06, 2017 8:39 AM
To: Black, Kimberly
Subject: Sandbox: Email-to-Case: Error(s) encountered while processing
The following errors were encountered while processing an incoming email:
FIELD_CUSTOM_VALIDATION_EXCEPTION : LQ may not be able to create a Case because it may be a Reply or Forward
"