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M Y CheungM Y Cheung 

Unable to add entitlement template

Hi, I cannot add the entitlement template to a product. The error said it could not find the template but I am sure the template is already active and have already completed all necessary steps, including housekeeping, customize the page layout etc....Please advise. Thanks.
GauravGargGauravGarg
Hi Lucia,

Please follow below steps to verify if any "Entitlment" template is available in your org, 

https://help.salesforce.com/articleView?id=entitlements_setting_up_templates.htm&r=https%3A%2F%2Fwww.google.co.in%2F&type=0

Thanks,
Gaurav
Skype: gaurav62990
M Y CheungM Y Cheung
Hi Gaurav,

Understood and followed the steps.
I am quite sure the entitlement template has been successfully established. I just can't find it when I tried to relate (look up) to a product.
M Y CheungM Y Cheung
I just found the strange part that the new entitltement template created directly under Entitlement tab does not really exist. I need to create the template from Setup/Entitlement template.
GauravGargGauravGarg
Hi Lucia,

I would need to look into the org to verify the same.

Thanks,
Gaurav
Skype: gaurav62990
Mac Dre 5Mac Dre 5
@lucia
This is a limitation in lightning. Follow the instruction in this Help Guide.
https://help.salesforce.com/articleView?id=entitlements_best_practices.htm&type=0.
 
Rick UptonRick Upton
Vote for this Idea: In Lightning, support Entitlement Templates related list on Product page layouts (https://success.salesforce.com/ideaView?id=0873A000000LsUoQAK).