You need to sign in to do that
Don't have an account?

Cannot change user email
When I update a user's email, no email is sent to the new address, and the old email remains. The only way to change an email is to deactivate the user and create a new user. How can I change the email for an existing user?
Hi Walter,
Thanks
Vivian
Walter,
Ideally that should have happened, even I have faced this issue a couple of times. Even salesforce help suggests the same steps for updating email for active users
https://help.salesforce.com/articleView?id=Changing-user-email-addresses&type=1
Please try setting Generate new password and notify user immediately as true for the user and let us verify the results.
Thanks
Vivian
2. Trace if any email send out related to this from Email Log Files
Under EDIT USER update the email address & at the very bottom check the box for 'Generate new password and notify user immediately' to update the email without confirmation needed first.
https://success.salesforce.com/answers?id=90630000000hWPaAAM