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Víctor LópezVíctor López 

Chatter Free User license missing

Hi, 

I have one problem while trying to achieve one trailhead challenge.
I need to create a user with the User license Chatter Free, but this users license has dissapear from the drop list.
User-added image

What can I do to recover that user license?

Thanks
 
NagendraNagendra (Salesforce Developers) 
Hi Victor,

Sorry for this issue you are encountering.

May I request you please confirm which edition of Salesforce you are using and also can you post the screenshot of the licenses available in your Org.

Also, I would suggest you please check with below links which might help you further with the above requirement. Please let us know if this helps.

Kindly mark this as solved if it's resolved.

Thanks,
Nagendra
Víctor LópezVíctor López
Hi Nagendra,

I'm using a Trailhead Playground, created using my DE.
Here are the licenses of the Org were i'm having the issue.
User-added image
If you need more info, please let me know

If I create new users, the Chatter free license is available, but if I tried to changed an existing one to use these license i can't.

Thanks
Víctor
sharif.mosharif.mo
Having exact same issue here. Company profile shows 5000 Available!
Brenton Murray MurrayBrenton Murray Murray
Did anyone ever find a fix for this?
Mustafa Oğuzhan KolsuzMustafa Oğuzhan Kolsuz
Hi Victor

You can not change existing user license to Chatter Free license. You should create new user and choose it in the beginning.

Best regards.
Venkata GangulaVenkata Gangula
If you are unable to find chatter free license while solving a Super Badge Challenge for Business administration Specialist , just freeze the user and create new user with the same first & last name but with unique username for this time. This will work for you!!
 
DixitSDixitS
If you have any exiting user with other salesforce licence ,  To ensure the level of access provided to a paid user icense is reverted and not visible as part of the downgrade to a Chatter Free license , so for that you have to create new salesforce user with Unique user name and correct licence type , freeze the existing user before creating new one . good luck !
Kamalanath Annamalai 11Kamalanath Annamalai 11
Thank you @venkataGangula. It worked.