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Create a report on cases to show the next possible escalation time
Hi
I would like to create a report on Cases and show a bunch of case fields and the next possible escalation time , time remaining for escalation.
I can see them under "Monitior Escalations" but I would like the case team to see it in their report too. Please let me how we can do this.
Thanks
Vijayasaharan.R
I would like to create a report on Cases and show a bunch of case fields and the next possible escalation time , time remaining for escalation.
I can see them under "Monitior Escalations" but I would like the case team to see it in their report too. Please let me how we can do this.
Thanks
Vijayasaharan.R