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rushi approval process email alert firing twice upon the record approved
Hello,
I created an approval process to send the record for approval based on some cretain conditions.
I created two email alets for final approval and rejection actions. All is working well but the record owner receving duplicate same email alerts once finance team approves/rejects the request. The issue started recently before it used to work perfectly fine.
I pulled a debug log file and observed that email laert is firing twice before and after the field update.
Any ideas why it's happening?
I created an approval process to send the record for approval based on some cretain conditions.
I created two email alets for final approval and rejection actions. All is working well but the record owner receving duplicate same email alerts once finance team approves/rejects the request. The issue started recently before it used to work perfectly fine.
I pulled a debug log file and observed that email laert is firing twice before and after the field update.
Any ideas why it's happening?
- Could you please check if it is the same email they are receiving twice? or two different emails?
- Also, check if there is any workflow /trigger/process builder working on it? You can also check the debug logs and see what exactly is happening
Can you please check with users, and check the below link:https://help.salesforce.com/articleView?id=000193623&type=1
Best Regards,
Rakesh Thota.
Thank you for the response.
The approval process stated that when it's approved/rejected it should send the notification to record owner.
I am receiving the duplicate emails when they are approved/rejected. I dont see any workflow/triggers working besides this rule
Above are the statements from the debug log.