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Chandresh KhandarChandresh Khandar 

Amazon Connect and Salesforce Integration. CCP doesnt work from Salesforce Console.

HI there,
I am working on integrating Salesforce with Amazon Connect.
I have followed the exact instruction as per salesforce and amazon documentation @https://trailhead.salesforce.com/en/content/learn/projects/build-an-amazon-connect-integration?trail_id=innovate-with-alexa-and-amazon-web-services
While testing, being in Service Console, I can see Phone utility at the bottom, see attached screen1. But when I click it, it opens up in new pop-up window but shows error : "URL No Longer Exists", look at screen2 image.screen1screen2

I re-run complete steps. Couldn't find issue, may be I overlooked some aspects, any help on the same please ?
Chandresh KhandarChandresh Khandar
When popped-out, shows below URL:  https://<instance_name>-dev-ed.lightning.force.com/lightning/popout/utility?0.windowed=true
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Varsha PadwalVarsha Padwal
Any solution you have got? because I am also getting same error
Chandresh KhandarChandresh Khandar
Yes
I configure call center step I mistakenly selected wrong call center. 
another mistake I did was configuring  incorrect CTI Adaper URL in call center details. See attached screen where I did changes. Hope this helps?User-added image
Rahul Mishra 155Rahul Mishra 155

Hi Chandresh, 

 

Still facing the “URL No Longer Exists” issue? Try out a third-party CTI connector. In case you are connecting the Amazon Connect CCP panel with Salesforce, go for NovelVox’s Smart CTI Connector. You’ll get some really good advanced integrations such as add-ons integration, custom workflows, etc. 

 

Use the below link to explore all the features: https://www.novelvox.com/integrations/amazon-connect-salesforce-cti/


Hope this helps!