Email template inconsistency in Salesforce Production

Hi Team,

I am using one email template for sending some currency field details to our internal users the email template is working fine in sandbox with Indian currency symbol but in production the same email template not working properly in the place of currency symbol we are getting question mark(?). It will be great if some one help me on this issue.

Below are the output values from the emaol template:

Sandbox email template output:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Loan Charges: ₹ 5,000.00
Total Amount: ₹ 5,400.00
Total Amount Paid: ₹ 3,000.00
Remaining Amount: ₹ 2,400.00

Production email template output:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Loan Charges: ? 5,000.00
Total Amount : ? 5,400.00
Total Amount Paid: ? 3,000.00
Remaining Amount: ? 2,400.00

Thanks in Advance
Ram

August 7, 2020
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Best Answer chosen by ram d

Vinay (Salesforce Developers)
Hi Ram,

Try to check Email Encoding on email template and on Advance user settings on user level.

Review below references.
https://trailblazers.salesforce.com/answers?id=906300000004A9jAAE
https://trailblazers.salesforce.com/answers?id=90630000000h03HAAQ

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,
Vinay Kumar

August 7, 2020
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This was selected as the best answer

ram d
Thank you so much Vinay, It’s worked !!!

August 7, 2020
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Vinay (Salesforce Developers)
Good to hear that.

Please mark as Best Answer if above information was helpful so that it can help others in the future.

Thanks,
Vinay Kumar

August 7, 2020
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