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Customer form and chart with expert options in Salesforce live web chat.

Hi all,
I have a requirement in live web chat, I need both customer form and chat with an expert option in chatbox while the expert is in online. The customer has to choose one of the options either customer form or chat with the expert. I know we have an inbuilt pre-request form in live web chat before we start to chat with an expert. 

Thanks in advance.