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Email interaction from outlook sync to Salesforce
Is there a way that if I send a customer an email from SF and she reply via outlook, her response comes back into SF??? If customer is using outlook desktop app with lighting sync app installed in it which sync the e-mail from outlook is there a way to define group of contacts who every interaction from outlook is synced to Salesforce.???
You can select the contacts to be synced while performing Salesforce for Outlook, refer below help article on this.
https://help.salesforce.com/articleView?id=faq_sfo_how_do_i_enable_contacts.htm&type=5
Please mark it as solved if my reply was helpful. It will make it available for other as the proper solution.
Best Regards
Sandhya