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Service Cloud Specialist Superbadge Challenge 2 Question
I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges.
For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead roles. Are those actual Salesforce Roles or more akin to Case teams?
The main reason I ask this is because the Error Message I get mentions something not spelled out in the requirements that I could see:
"Challenge Not yet complete... here's what's wrong:
We can't find the 'Customer Case Team' role. Ensure the Customer Contact can be tracked on Cases."
However, the requirements don't specifically mention creating a 'Customer Case Team' role.
For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead roles. Are those actual Salesforce Roles or more akin to Case teams?
The main reason I ask this is because the Error Message I get mentions something not spelled out in the requirements that I could see:
"Challenge Not yet complete... here's what's wrong:
We can't find the 'Customer Case Team' role. Ensure the Customer Contact can be tracked on Cases."
However, the requirements don't specifically mention creating a 'Customer Case Team' role.
All Answers
We can't find the Case Stages for the Cloud Technical Team Lifecycle. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.
Can you tell me if 1.) the image below looks accurate 2.) if its remotely close to what you are saying I need to do?
I'm still getting the error..
Challenge Not yet complete... here's what's wrong:
We can't find your profile or a profile for 'Ada Balewa' in the Advanced Support Agents Group. Ensure you add yourself and Ada Balewa to the Advanced Support Agents group.
I have created an 'Advanced Support Agents' public group and added myself and Ada (who has the correct 'Cloud Team Technical Support' profile).
When this didn't work, I also tried adding us both to Case Teams, Queues, Omni-channel queues in case I was getting the superbadge terminology wrong.
After check, i have le belwo error:
We can't find the 'Customer Case Team' role. Ensure the Customer Contact can be tracked on Cases.
However, the requirements don't specifically mention creating a 'Customer Case Team' role.
Anayway,after creating case team roles, I still have same message:
Haple Please.
create two roles in case team roles : "Customer Contact" and "Support Lead"
New
Investigating Cause
Investigating Solution
Resolving with Customer
Escalated
Closed
I have followed the exact process but I am facing the below error.
We can't find the 'Customer Case Team' role. Ensure the Customer Contact can be tracked on Cases. Please help me.
Thanks,
Vinay Manduva
I agree you followed all the steps on challenge 2 on Service Cloud Specialist Superbadge. Even i also did the same thing. This is very silly mistake we did unknowingly.
Do one thing just copy and paste the "Customer contact" as it is. No any plurals like Customer Contacts.
Hope this helps!
Good Luck !!
Someone could help me with this error.
Step2
Challenge Not yet complete... here's what's wrong:
We can't find the a queue called 'Advanced Case Organizer'. Ensure you create the Advanced Case Organizer for support agents to grab cases.