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Frank 2U Use a Default No-Reply Address as System Address for Case Email Notifications?
According to https://help.salesforce.com/s/articleView?id=000355733&type=1
The default no-reply address for case email notifications is supposed to be a real email address that checks incoming email and clicks a verification link, otherwise Salesforce won't allow it, but also an address that ignores incoming email and doesn't reply?
Clearly I am misunderstanding something about the semantics of a no-reply address. What am I getting wrong and what do your orgs use for this address?
The default no-reply address for case email notifications is supposed to be a real email address that checks incoming email and clicks a verification link, otherwise Salesforce won't allow it, but also an address that ignores incoming email and doesn't reply?
Clearly I am misunderstanding something about the semantics of a no-reply address. What am I getting wrong and what do your orgs use for this address?
You would need to configure From Setup, configure a default No-Reply address from the Organization-Wide Addresses page. Add an email address in Special Purpose Organization-Wide Email Addresses, then follow the steps outlined in the verification email sent to the new default No-Reply address you configured.
Thanks,