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sudhakar.forcesudhakar.force 

Can we set initial/Default omni Chanel Status to Online or busy other than offline

HI all,
This service presence status is referenced elsewhere in salesforce.com. Remove the usage and try again.

and also we we create new status option ?

Thanks,
Sudhakar.

Andy BoettcherAndy Boettcher
On creating new status options, please read the implementation guide, page 10.  https://resources.docs.salesforce.com/sfdc/pdf/service_presence_administrators.pdf

For defaulting to busy - I would say no...from a procedural standpoint, your users logging in need to be ready to take support requests from Omnichannel.  Logging them in with a default of something other than offline would put them at risk of taking a request and not being ready.  You need to look at it from the rep's perspective.  This is standard practice in other platforms/call center technologies.