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how to insert the case record by email from user

Alexander TsitsuraAlexander Tsitsura
Hi Subbu,

You need use Email Service for this.

Go to the following links.

As a common practice, if your question is answered, please choose 1 best answer. 
But you can give every answer a thumb up if that answer is helpful to you.

Shashi PatowaryShashi Patowary
Hi Subbu,

You can implement Email-to-Case or On Demand Email-to-Case. This doesn't require any custom apex code.You need to do the initial set-up and create a unique email id in your SFDC org.Any mail sent to this email is converted as a case with prepopulated fields.

Additionally you can check more about this at this link -

Please let me know if this is helpful.