You need to sign in to do that
Don't have an account?
Subbu
If case is closed I have to send the mail to user then user replies same mail that should be create new case
Becka D
Hi Subbu - Could you please clarify your question? Are you looking to have an email reply create a new case in the instance that the original email is a case closure notification?
Subbu
Original email is a case closure notification,If user replies , replay mail only create a new case