function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion

download tracking of downloads done through the portal

I'm working with the Salesforce CRM Content object and want to track additional information about what is downloaded by users using the content object in the customer portal


I've created a custom object and added custom fields to store (Name, Company, Title, Phone, Email and Country)

I believe all the data is available through the User object


When the user downloads something in the portal using the content object I want to automatically add a record

to the custom table for my download tracking custom object so that I record 'who downloaded'


There aren't any triggers on the CRM Content Object as far as I can tell. What is the best event to use for triggering

the table update. Can I use Workflow rules, triggers, override a button. I'm new to programming in salesforce and am not sure what will work for this.

Would cross-object workflow rules be of any use here?