This profile is not setup to accept cases from queue

Hi Friends,

When I try to accept the case records from the queue I am getting the following error message

"This profile is not setup to accept cases from queue"

I am already the member of the queue. The OWD is Private to the Case object.

My profile is having access to "Transfer Record" permission also having full access over case C, R, E, D, View All, Modify All.

But I still get the error while accepting the case from the queue.

Could anyone help me out in this issue???

Thanks in Advance.

Thanks,

Elavarasan N.

kyle.t
Is the queue set up for cases? You have to specify which objects a queue relates to.

Need an account? Sign Up

Have an account? Sign In