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Prafulla PatilPrafulla Patil 

Production Support with Fully Copy Sandbox

I am bit new to


If there is one live salesforce application running on Production environment, and there is one issue in production which I am not able to reproduce in my Full Copy Sandbox environment. Please suggest what you will do in this case.


As per me we should refresh Fully Copy Sandbox with Production instance and then try to simulate issue there ? Is this good practice to do ? please suggest.

Ankit AroraAnkit Arora

Yes you are absolutely correct, you need to refresh the sandbox instance and then verify what is the exact error.



Ankit Arora