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dan.edwards61.ax837dan.edwards61.ax837 

Trying to get edit box in the softphone line display

I'm trying to implement functionality that allows a user to type some information and click a button to tag a specific part of a recorded phone call.  I tried inserting a CCTIEditBox in the line display area where custom buttons go, but that doesn't seem to work.  I did verify the XML is being sent, but nothing shows up in the Softphone.  In reading the doc, it seems that perhaps only CTIButton objects can go in that section.  Is this correct?

 

If I can't put the edit box there, is there another way to collect a few words of input from the user based on a custom button click in the Softphone?

Andreas WissmeyerAndreas Wissmeyer

I tried this:

                    <td class="tg-nuj7">
                        <apex:outputField value="{!account.Last_Status__c}">                           
                            <apex:inlineEditSupport event="onclick" rendered="true"/>
                        </apex:outputField>
                    </td>

It works well if the page is displayed on a web browser, but it doesn't fit the screen in a Salesforce1 (mobile) app.