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eileen103 Question on Yes or No options in Email Templates
I want to see if the following functionality is available in an email template.
We do not have email-to-case enabled.
When a support person sets the case to the Status of Resolved, we want to create a workflow rule that will send an email to the contact asking if the ticket can be closed. Is there a way to have the email template include a Yes and No link so if the user choses "Yes" a workflow rule sets the status to Closed? If they chose "No" we can have it do something else. Is this functionality possible or does anyone have another suggestion?
We do not have email-to-case enabled.
When a support person sets the case to the Status of Resolved, we want to create a workflow rule that will send an email to the contact asking if the ticket can be closed. Is there a way to have the email template include a Yes and No link so if the user choses "Yes" a workflow rule sets the status to Closed? If they chose "No" we can have it do something else. Is this functionality possible or does anyone have another suggestion?