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Running the cti adapter in citrix

Has anyone been able to get the 3.0 cti connector to run in citrix xenapp?  Currently we are getting an exception when trying to start the exe.  We are not logged into a browser yet so it isn't at the point where it is trying to load the com dll. 


Just wanted to see if anyone had success with it and what their configuration looked like.


Best Answer chosen by Admin (Salesforce Developers) 

Hi KevinG514. CTI works fine in most Citrix or Remote Desktop environments.


However, there is a Citrix and Windows Remote Desktop (RD) environment where CTI will not work. Both are when Citrix or RD is used without actually rendering the  the Desktop UI as part of the remote shell (this means you are using your UI, but pulling in the application from a remote environment). 


In this case there is an application exception at startup like the ones you are seeing. We do not support these modes.