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Avaya phone integration options

We have an Avaya phone system and are hoping to integrate it with SalesForce.com.  After looking around on the AppExchange, it looks like there are 3rd party integration solutions for this.  Does anyone have any experience or recommendations for an integration like this one?  We are also hoping to customize the connector somewhat, so we're looking for an implementation or version that allows us to do that.  Thanks
werewolfwerewolf
There are numerous prebuilt integrations to Avaya -- some are not on the AppExchange, such as the one Avaya's own professional services provides.  Please contact your Salesforce.com account exec -- he can provide you with a list and contact info for the various providers.
Chris WoodwardChris Woodward
If you're looking for a 3rd party software, I recommend Tenfold. It is a CTI that integrates Salesforce with phone systems. And yes, that includes Avaya.

Tenfold has a lot features like its screen pop (caller ID), click-to-call, automatic call logging, and more. And their customer support is excellent, as well.

To more about Salesforce-Avaya integration via Tenfold, you can check these links:
https://www.tenfold.com/integrations/salesforce/avaya
https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000CWH1xEAH
Akos MateAkos Mate
If you need a 3rd party software that delviers Avaya Communication Manager functionality to Salesforce.com and is DevConnect & Salesforce certified, please check out Geomant's Desktop Connect, provide screen-pop, click to dial, softphone, call activity logging, and much more.
Please check out:

https://www.geomant.com/end-user-solutions/desktop-connect
or on App Exchange
https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B4I1HEAV
Rahul Mishra 155Rahul Mishra 155

If it’s about advanced UI/UX customization, go for NovelVox’s Smart CTI Connectors. They have a powerful suite of CTI features in the form of Serverless and On-Prem CTI connectors. They also have options for custom screen pop flows which allows you to trigger screen pop based on multiple disparate events. 

 

Check out the connector here: https://www.novelvox.com/cti-connector/