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Automated outbound calls

I would like to include in my application the ability to have automated outbound calls... not for phone solicitations!  Just for appointment reminders.  Can salesforce or a partner app do that?


There are some partner apps that can do that.  I'd recommend you have a look at Five9.


The solutions are going to depend highly on your particular flavor of telecom equipment. What type of PBX / phone system are you using?


You could for example have Salesforce make a web service call or outbound message call to an endpoint you control that integrates with your PBX to make the call.


In Asterisk PBX this would be a simple and dropping a text file in to a directory.Could call someone and play a message. Could call someone and connect them to a thiry party. Limitless possibilities.




I'm looking into to accomplish this functionality.