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Email Log

Hi ,


   We have an email alert that sends out email to set of internal users. This email alerts are sending emails to users.

however an user says that he doesn't receive any email form salesforce. i just pulled an email log from sf that shows the email log on particular date. i do see an internal message id coloumn in that log. How do we know what email content is sent ?

it just shows the date , time,message header ,etc.,

 Any advise.




You can CC the same mail to your email id while its being send and test out?


I have  cc'ed my email address in the email alert and i do see the right emails are being triggered to.

Its just that user who complains about not receiving the emails.