function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion

Two different Email notification in Approval Process

I have an Approval process.

I want to give two different approval email notification to both the approvers. i.e 1 to first one and second different notification to 2nd approver.

Is this possible?


You could clone the approval process and then have it send a different email. Or could you use custom merge fields tied to the user do make the emails more unique.


Hope that helps,



in what way do you want them to be different? And why?



Finally I did it through trigger. I checked the condition of approver id and sent different template to different user.

I wanted 1 person (lower position) should receive less fields than 2nd person(higher position) in the notification email.

Cloning the approval process was a good Idea but it would in fact trigger two approval process instead of single one.

Anyways thank you for your help.



I am facing the same Problem. Can you please suggest how to do it through trigger. I have approval process on Case Object. Would I need the trigger on Case or on Email Message? and what I have to do in the trigger.


Thanks in advance.


Can you please let me know how you did it with trigger?  I have a similar request.