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Case Timer Not Visible



I am trying to add case timer on my cases but it is not visible. I tried almost everything.


Things I have already done:


-Enabled Entitle management

- Added Timeline (minutes) to page layout

-Added case milestone related list to cases

-Created new milestones from setup

-Created Entitlement processes of all three kind (kept one active at a time)

-when I click on pagelayout, timeline object appears there

-I have all related help section


Can any one help me to get it on my cases? I would appreciate if anyone can provide me steps from start to do this.

I am trying in Develope Org, let me know if any other edition is needed.


Any help would be appreciated.


Thank you

sagarika bsagarika b
Hi vampire,

This is handled by Entitlement Processes (which are where you configure Entitlements and Milestones.   You can see the timeline on the Entitlement Process definition page (Setup > Entitlement Management > Entitlement Processes, then click on a Process and a Version.
Then, when you create an Entitlement, and relate the Entitlement to a Case, you can add the Timeline (minutes) field to the Case page layout (I suggest a new page layout section that is "1 wide").

please check below links  for your reference

I hope it will be helpful to you.