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Unable to connect Offline and email not sent to users

I have an issue with two users in my organiZation.

1. A user is unable to connect Offline.he is getting 'Failed to make local db call in http:' error after giving user name and password with security token.They is no record of succes in login history . Its not profile issue as other users with same profile can connect Offline.I am able to connect  Offline using this users credentials from my system.

 Do anyone know what is the issue.


2. Apex code is written on Custom Object where User(sender) can add comments in the custom field of the object and select users(receivers) and send mail to these users.

All users are able to send emails and the receivers are getting emails.

But the receivers are not getting mails from one user.

when i try sending mails for this user in my system it is working . i guess that the user is not in org network and receivers firewall is blocking mails from salesforce server. if not what could be the issue.


Any help is appreciated.