function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
IvxampleIvxample 

How To Trigger A Case Template?

Hi,

I would like my users, when raising a case, to have a template appear in the case description (similar to a canned response) when they populate a "Type" and "subtype". 

Has anyone had any experience in triggering templates driven from the Type and Subtype picklists within the Case object?

Any help would be much appreciated.

Thanks