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Hi,
I have a very different sort of problem. Although the Opportunity in my org is has the OWD as Public Read Only, i have users complaining that they are not able to search opportunities created by other users. What could be the probable cause for such an issue? I told them to use Search All and also introduced them with the way Global Search works. But despite all these efforts and they using it functionality in a correct manner such issues are there. Does anybody know what should i do next in order to triage this issue?
Thanks so much.
Did you change the OWD from Private to Public Read only?
I remember in the past, that I did and took some hours to reflect. Salesforce doesn't advice to change OWD often, before making any changes to default you need to take extreme care, think thoroughly then do the changes.
Let me know if it solves after some hours. If not I would suggest you to raise a case with Salesforce support.
It happens due to some resons like
1. If user who are reporting this problem ( may not having view all permission for opportunity) .
Please give me KUDOS if it was helpful for you and mark it as solution