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App install failed

I'm getting the following error when trying to upgrade a managed package into our test org:


Your requested install failed. Please try this again.
None of the data or setup information in your organization should have been affected by this error.
If this error persists, contact Support through your normal channels and reference number: 497370194-3524 (-459893822)
A new install though, completes without error.
I've filed a support case # 03397794
Message Edited by nelloC on 03-17-2010 02:39 PM
We had similar issues and we needed the FDC support and R&D guys to apply fixes to all of our orgs (test, trialforce, and customer orgs) in order for our post Sprint '10 packages to install.

Thanks for your response SLEllis, as yet I've got nothing out of Salesforce. They responded to the support case I filed by suggesting I contact the ISV, after it was already explained that we were the ISV. Following that the case appears to have gone dead! It's more than a little worrying...