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StenEStenE 

Subscriber login for Sandbox installs

Hi,

 

I have a managed packages which is license through the LMA.

Now a customer has an issue in its sandbox. How can i use the subscriber login for his sandbox?

 

I need to debug some apex code on their site.

 

Thanks,
Sten

EnthEnth

Sandboxes inherit the license from their production org but as the sandbox doesn't show up in the LMA you can't use the Login As feature. The client will need to give you a sanbox login.