function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion

More than one inbound e-mails to the same Case number

I am creating Cases using Email-To-Case. How can I link another incoming email(s) to an existing case?


any suggestions?

are you talking about de-duplication, handling replies to existing case emails, or a mix?  i handle replies to cases by putting the caseID in the footer of the email and then using a regex to look for it in the inbound email handler, and if found, attach an activity instead of creating a new case.  if you're talking about de-deuplication, your best bet is probably going to be based on the fromaddress.

Thank you very much paul-lmi.


I found the solution at Appexchange: link


By installing this package I get the e-mail attachments as the Case Attachments (under Notes & Attachment)  - which was my initial requirement.