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Changes to Lead's isUnreadByOwner field do not cause triggers to fire?
I want to have a trigger which performs some actions based on the status of the isUnreadByOwner flag on Lead. The trigger will work fine if the lead is opened, and then edited in some way, causing the trigger to fire. But if the lead is only viewed, the trigger does not fire, despite the fact that isUnreadByOwner has changed from true to false.
Can anyone confirm that updating isUnreadByOwner is a "black box" update that doesn't cause triggers to fire?
hi,
Well confirming ~ updating isUnreadByOwner is a "black box" update this might take some time , but in the interim I will give you a workaround to fire the trigger even when someone is just wiewing the lead , try putting an invisible VF component on your detail page and everytime it loads update a field say "DoUpdate__c" now as you are updating a field your trigger will get fired.
Does this sound as a solution to the issue faced by you, if not let me know will suggest other options ?
All Answers
hi,
Well confirming ~ updating isUnreadByOwner is a "black box" update this might take some time , but in the interim I will give you a workaround to fire the trigger even when someone is just wiewing the lead , try putting an invisible VF component on your detail page and everytime it loads update a field say "DoUpdate__c" now as you are updating a field your trigger will get fired.
Does this sound as a solution to the issue faced by you, if not let me know will suggest other options ?
Good workaround, thanks for the idea!