You need to sign in to do that
Don't have an account?
Starting November 20, the site will be set to read-only.
On December 4, 2023,
Apex Code Development (90768)
General Development (55146)
Visualforce Development (37251)
Lightning (18265)
APIs and Integration (17146)
Trailhead (11680)
Formulas & Validation Rules Discussion (11337)
Other Salesforce Applications (8116)
Jobs Board (6655)
Force.com Sites & Site.com (4842)
Mobile (2694)
You need to sign in to do that
Don't have an account?
Hi,
“Escalation Rules” establish standard response times and actions to take when issues are not addressed by the assignee or submitter within those response times.
To implement the same in salesforce follow below link
http://login.salesforce.com/help/doc/en/creating_escalation_rules.htm
http://login.salesforce.com/help/doc/en/customize_escrules.htm
Mark it as resolved if it helps you.
All Answers
Hi,
“Escalation Rules” establish standard response times and actions to take when issues are not addressed by the assignee or submitter within those response times.
To implement the same in salesforce follow below link
http://login.salesforce.com/help/doc/en/creating_escalation_rules.htm
http://login.salesforce.com/help/doc/en/customize_escrules.htm
Mark it as resolved if it helps you.
Hi,
Create case escalation rules to escalate cases automatically if they are not resolved within a certain period of time.
Typically, your organization will have one escalation rule that consists of multiple entries which specify exactly how the cases are escalated. For example, your standard case escalation rule could have two entries: cases with Type set to Gold are escalated within two hours, and cases with Type set to Silver are escalated within eight hours.
you have follow these links.
http://ap1.salesforce.com/help/doc/en/creating_escalation_rules.htm
Did this answer your question? If not, let me know what didn't work, or if so, please mark it solved.