Sign Up ›

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
Ayub HeartForceAyub HeartForce 

WkiOrgChart and salesforce integration

Hi,

We have installed app WikiOrgChart in our Sandbox org, on Account detail page, there is a link ' View In The Org Chart' , on click on this link, it redirects to following url and page never loads in some cases.
Note that this page (i.e. Corresponds to an account record ) loads successfully for one user and does not load for another user and also both users have the same profile and same sharing settings.

https://salesforce.wikiorgcharts.com/dispach.php?wikilocation=salesforce/chart/accountId_001Z000000c3dDtIAI&sfapisessionid=00DZ0000001C5S9!AQMAQNALPzip8Cej5lvYyq4xPN5x44YE2O3IY85.d.plHba7DZlcXRPOASt1jWTIgT5LBadmtAXV_fbPaMFFp5KtFt2Yl4.3&sfapipartnerserverurl=https://c.cs11.visual.force.com/services/Soap/u/20.0/00DZ0000001C5S9

 

Please respond as soon as possible, its urgent.

 

Thanks

Ayub

Ashish_SFDCAshish_SFDC

Hi Ayub, 

 

Isolate all the objects that are used in that link and check by record and by object if both the users have permissions. 

 

Try contacing WikiOrgCharts Support for additional troubleshooting if needed for expert advise. 

 

SUPPORT: (203) 665-8362 or support@wikiorgcharts.com

 

Regards,

Ashish