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Connect for MSOutlook - Remove Buttons

Does anyone have a work around to remove the "Add to Case" button in Outlook when using Connect for Outlook? All training materials indicate that the visibility of the buttons are standard and they cannot be removed/turned off. We want to be able to remove the buttons we don't use to allow for a clean "roll out". Thank you.

You need to edit the registry files, and distribute to the rest of the organization.


Go to Start > Run > Regedit


The values you enter here should be from the admin cheatsheet you get with the outlook plugin - on the same page as you downloaded it from.


Hope this helps