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hometeamhometeam 

Mass Email Activity tracking

We use Mass Emails to stay in touch with our contacts.  When we do this we want their replies to automatically log as an activity within SF. 

 

On the Outlook connector we do NOT automatically sync emails as it would create numerous unnecessary records in SF.  Is there a method to tracking only emails sent from SF.  I dont need a case to be created.  I simply want the email trail.

jaya sai prasadjaya sai prasad
Hi,
If you want to track the email activity then the native salesforce app MassMailer is perfect for you.
MassMailer lets you send unlimited emails from within Salesforce, no matter which edition you use. Built on the Salesforce platform, it has all the mass email features you’ll ever need.
  • Send unlimited emails no matter how large your email list isNative Salesforce integration for a seamless experience
  • Beautiful email templates complete with HTML and text versions
  • Simple email creation wizard for point-and-click ease
  • Detailed metrics,monitoring & tracking so you’re always in the know
  • Email verification & deliverability tools to make sure your emails reach your prospects
Here is the link for appexchange listing for the massmailer app
 
Learn more about MassMailer here massmailer.io