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Chicho13 queue case email notifications to all users
I'd like all members in a queue to receive a case email notification each time a case changes ownership from an user to a queue.
In the queue settings I leave Queue Email blank and Send Email to Members unchecked so all queue memebers should receive an email notification. However, none of the Queue Memebers receives it.
Only the user who owned the case before it was assigned to the queue receives an email notification becuase the Send Email Notification is checked when I changed the owner on the Case detail page.
How can the queue send a case email notification to all queue memebers?
Thank you!!