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Lukasz Z.Lukasz Z. 

Service Cloud Console - Prevent close tabs

Hi All,

I'm working with the task related to closing tabs in service cloud console.
I handle actions when user close window or browser tab using this part of code:


<script type="text/javascript">
	var validNavigation = false;
        function wireUpEvents() {
        //get current url
        var linkUrl = window.location.href;

         var dont_confirm_leave = 1; //set dont_confirm_leave to 1 when you want the user to be able to leave withou confirmation
          var leave_message = 'You sure you want to leave page: '+ linkUrl +'?'
          function goodbye(e) {
            if (!validNavigation) {
              if (dont_confirm_leave!==0) {
                if(!e) e = window.event;
                //e.cancelBubble is supported by IE - this will kill the bubbling process.
                e.cancelBubble = true;
                e.returnValue = leave_message;
                //e.stopPropagation works in Firefox.
                if (e.stopPropagation) {
                //return works for Chrome and Safari
                return leave_message;
          // Attach the event keypress to exclude the F5 refresh
          jQuery(document).bind('keypress', function(e) {
            if (e.keyCode == 116){
              validNavigation = true;
          // Attach the event click for all links in the page
          jQuery("a").bind("click", function() {
            validNavigation = true;
          // Attach the event submit for all forms in the page
          jQuery("form").bind("submit", function() {
            validNavigation = true;
          // Attach the event click for all inputs in the page
          jQuery("input[type=submit]").bind("click", function() {
            validNavigation = true;
        // Wire up the events as soon as the DOM tree is ready
        jQuery(document).ready(function() {


But I have problems with closing tabs in service console. Any ideas how I can handle this?







We can do this invoking Service Cloud Console Method:

function tabUnsavedJS(){
           sforce.console.setTabUnsavedChanges(true, displayResult);

 function displayResult(result) {
             if (result.success) {
                 alert('Tab status has been successfully updated');
             } else {
                 alert('Tab status couldn’t be updated');

 After this Salesforce will show warning message when user will close concole tab,

Hi Lukasz,

I am working on similar requirement where I want to prevent user from closing a subtab if one of the field on that VF page is blank,
when user close the subtab by keeping a field blank I want to show a popup warning to user, and page should not be closed.

I have tried to achieve that using Javascript but it is not working.

Can you please help me if you know how to achieve this.

Rahul SahayRahul Sahay
Hi Lukasz, Manish,

I am stuck in similar kind of requirement. I need to prevent close tab based on some condition. Please help me !

- Rahul
Hi Rahul, Lukasz's code snippet using - sforce.console.setTabUnsavedChanges(true, displayResult); answers how to do this. What's the gap preventing it being a solution for you?

Alternatively you can also listen for the the CLOSE_TAB event and react to it. See here -

Hope that helps.