function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
zero1578zero1578 

One Click Case Reassign

Is it possible to create a custom link tied to an SControl that will reassign the current case to a specified (in code) (OwnerId) user?
 
I would possibly like to update the current case status as well.  Does anyone have an example of this?  I am decent with the API in .NET but trying to get this to work is proving more difficult than I would have thought.  Thanks in advance.
MKPartners.comMKPartners.com

Yes, this is possible and we have created similar s-controls for our clients.  It sounds like you want to always reassign to the same user, so this should be a fairly straightforward update of the ownerId on the case.  Here's a sample of an update to a case

  var case = new sforce.SObject("Case");
  case.set ("Id",'{!Case.Id}');
  case.set ("OwnerId", 'INSERT ID HERE');
  result = sforce.connection.update([case]);

 
zero1578zero1578
Thank you Matt.  Turns out I was close, just had some syntax problems.  Thanks again!
TCAdminTCAdmin
If anyone has Professional Edition they can do the same thing using a custom link like the one below.  Just replace the ID with the ID of the user they want to assign it to.
 
/{!Case.Id}/a?&newOwn_lkid=00530000000sBXY&save=1