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lil_ranger Update case status based on kb article
Is it possible to update a case status based on whether a knowledge base article has been attached to a case? Since a KB article can be attached to multiple cases and there is no direct relationship I could not do this via a normal workflow. I did not know if a trigger would be the solution.
Damien Phillippi033905702927186443I don't know offhand, but if you can find the link between the Case and KB AND if Salesforce also lets you add a trigger on whatever object that is you can do it with a trigger.