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field service dispach contact center


Can any body tell me the answer for the following question.

Universal Containers is setting up a field service dispach contact center.
Which functionality should be considered when designing the contact center? Choose 2 answers.
A. Chatter groups for customers
B. Mobile access to case information
C. Visibility into service entitlements
D. Predictive dialer for outbound calls

Thanks in advance

and one more question from me again......Please can any one answer for these two questions.

Universal Containers wants to improve their field service operations. Some challenges they are encountering include: mis: 65. wasted trips to the warehouse to stock parts for their next job location, and missed sales opportunities.
Which strategy should a consultant recommend? Choose 2 answers 
A. Provide access to a knowledge base with product brochures. 
B. Deploy mobile devices with access to real-time customer data. 
C. Enable performance and fault monitoring in the field service application. 
D. Equip the IVR for warehouse cross reference and location information."
First the first question, i think B and C
and for the second question, B and D

Satish Kumar
Sudharshan Rajendran 8Sudharshan Rajendran 8
Hi Raju

I am preparing for my service cloud exam, can you please share your contact details. my email Id is