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2 answers
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I have tried to complete the task several times, I follow all the steps, but I still am not able to see my prompt template in the Prompt builder pane after I created and activate it the flow. the flow and I can't complete my task for the Add a Flow to Your Prompt Template task. Can anyone help me? 

 

#Trailhead Challenges

1 answer
  1. Today, 1:08 PM

    Hello, 

     

    First, double-check that your flow is activated properly. Sometimes, even if we follow all the steps, the activation might not go through without errors. Make sure that the flow is active and there are no errors in the process. 

     

    Next, consider checking the permissions. Ensure that the user profile you are using has the necessary permissions to view and interact with the prompt template in the Prompt Builder pane. Permissions can sometimes be the hidden issue causing these problems. 

     

    Also, try refreshing your browser or clearing your cache. Sometimes, changes made might not reflect immediately due to caching, and a refresh can help solve the problem. 

     

    If none of these steps work, you might need to recreate the flow from scratch. It's possible that there was a minor error during the initial setup. Recreating the flow can often resolve issues that are hard to pinpoint. 

     

    Finally, if you're still facing difficulties, reaching out to Salesforce support for more detailed assistance might be the best course of action. They can provide specific guidance based on your setup. 

     

    Hope this helps! 

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I am trying to pass values from the checkboxes selected by end users to a variable to store values from each of the selected checkbox. And for that, i need an array variable to store the comma separated values which needs to be passed to next page for further action.

4 answers
  1. Nobuyuki Watanabe (NAC / FPT Japan Holdings Group) Forum Ambassador
    Jan 15, 12:38 AM

     You will take the form of using a loop. 

     

    %%[

    VAR @selectedValues, @formattedValues, @i, @value, @rowCount, @nextPageURL

    SET @selectedValues = RequestParameter("checkboxValues")

    SET @formattedValues = ""

    SET @rowCount = 0

    IF NOT EMPTY(@selectedValues) THEN

    IF INDEXOF(@selectedValues, ",") > 0 THEN

    SET @selectedValues = BuildRowSetFromString(@selectedValues, ",")

    ELSE

    SET @selectedValues = BuildRowSetFromString(@selectedValues, ",")

    ENDIF

    SET @rowCount = RowCount(@selectedValues)

    FOR @i = 1 TO @rowCount DO

    SET @value = Field(Row(@selectedValues, @i), "Value")

    IF @i > 1 THEN

    SET @formattedValues = Concat(@formattedValues, ",")

    ENDIF

    SET @formattedValues = Concat(@formattedValues, @value)

    NEXT @i

    ENDIF

    IF @rowCount > 0 THEN

    SET @nextPageURL = Concat("https://YOUR_NEXT_PAGE_URL?selectedValues=", @formattedValues)

    ELSE

    SET @nextPageURL = "https://YOUR_NEXT_PAGE_URL?error=no_selection"

    ENDIF

    ]%%

    <p>Selected value: %%=v(@formattedValues)=%%</p>

    <a href="%%=RedirectTo(@nextPageURL)=%%">Go to next page</a>

    <form action="%%=RequestParameter("PAGEURL")=%%" method="post">

    <label>

    <input type="checkbox" name="checkboxValues" value="Option1"> Option 1

    </label>

    <label>

    <input type="checkbox" name="checkboxValues" value="Option2"> Option 2

    </label>

    <label>

    <input type="checkbox" name="checkboxValues" value="Option3"> Option 3

    </label>

    <button type="submit">Submit</button>

    </form>

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Hi,  

Lightning is showing a lot more options under the Forecast Category whereas Classic only shows the relevant proper options. 

Just wondering why dependency is behaving differently in Classic vs Lightning. 

Image 030.jpg

 

 Thank you, 

Tarun 

 

@* Sales Cloud - Best Practices * @* Sales Cloud - Getting Started *

 

 

#Sales Cloud

2 answers
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I would like to track the read receipts activity of the customers who have been delivered Whatsapp communication from Mobile Studio in Salesforce Marketing Cloud. Need help to understand what are the possibilities to do so?    

2 answers
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Hi Team,

 

I’ve built my first agent using Salesforce Agent Builder. I understand that it follows instructions to respond to customer inquiries and can call Apex/Flow actions to interact with data, all within the standard chat console.

 

I’m curious if there’s an API or another method available to connect with Salesforce Agentforce through a custom chat component. Specifically, I’d like the flow to work as follows: a user inputs a query in a custom LWC -> the query is sent to Agentforce -> the agent follows instructions and calls data actions -> the agent’s response is sent back to the custom LWC.

 

Thanks!!

9 answers
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We are using SmartList component for files on Quote page. In the mobile app we do not see the component (using same flexi page)

1 answer
  1. Today, 1:00 PM

    Hello, 

     

    First, ensure that the SmartList component is compatible with the Salesforce mobile app. Some components might have limitations or specific requirements for mobile use. It's always good to double-check this to avoid any potential issues. 

     

    Next, verify that the SmartList component is correctly configured on the flexipage you're using. Make sure the component settings are correct and that it's enabled for mobile devices. Sometimes, small configuration errors can cause display issues. 

     

    Also, check that the user profile accessing the mobile app has the necessary permissions to view the SmartList component. Permissions can often be overlooked, and making sure they are properly set can resolve the problem. 

     

    If you haven't already, try accessing the flexipage with the SmartList component on different mobile devices. This can help determine if the issue is specific to a particular device or if it's more widespread. 

     

    Finally, if none of these steps resolve the issue, it might be best to reach out to Salesforce support for further assistance. They can provide more detailed help and troubleshooting. 

     

    Hope this helps! 

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Hi team, I have written an omni flow and trying to debug it. However, it just shows me a blank screen when clicked on Debug button. When I opened the developer tool, I can see the error "Refused to execute script from 'https://{mydomain}.sandbox.vf.force.com/aurafile/%7B%22mode%22%3A%22PROD%22%2C%22dfs%22%3A%228%22%2C%22app%22%3A%22flowruntime%3AflowDebugLightningOut%/apppart2-2.js' because its MIME type ('text/html') is not executable, and strict MIME type checking is enabled." Have anyone encountered this error? Since this is standard functionality, I am really unsure on the steps need to be taken here.    Thank you in advance.   

 

@* Service Cloud * 

3 answers
  1. Today, 12:59 PM

    Hi Magulan

    Thank you for the reply.

    I had reached out to Salesforce support for this issue as well and was told

    It is related to the following Known Issue:

    https://issues.salesforce.com/issue/a028c00000zkcQJAAY/

    ~

    It should be resolved in Patch 254.4, In the meantime workarounds mentioned in the Known Issue like below resolved my issue.

    For Lightning Experience:

    Enable Lightning CDN

    Thank you once again.

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Hi Folks, 

This might be something that "everybody knows this just not me" thing🙄. So when you go to lookup field on the record and when you have permission to create record. The "+" sign shows up in the lookup to add a record. However, the same behavior is not showing in Flow lookup component. Is this by design or something I have to configure? See images below. - Thank you 🙏

 

Screenshot (13)_LI.jpg

 

Look up on the record: 

 

Screenshot (15)_LI.jpg

7 answers
  1. Tom Bassett (Vera Solutions) Forum Ambassador
    Jun 14, 2022, 7:15 PM

    Hello,

     

    As far as I'm aware this isn't possible natively. 

     

    You can however, have a checkbox for record does not exist and then present user fields to create the record at the same time

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I'm creating a flow to add the Submit for approval button on the account page. I created 2 page layouts; one with the Submit for Approval button and one w/out the Submit for approval button. When I'm creating the flow, I have the following information:  1. Object - Account  2. Configure Trigger - A record is updated  3. Condition Requirements - Any Condition is Met (and)    For the conditions, I don't have approval_C under the Fields to pick Approve for the Value.  I'm trying to follow the following steps, but I'm not successful. Any help greatly appreciated. Thank you.    Conditionally hide the Submit for Approval button in Salesforce Advanced Approvals   

2 answers
  1. Today, 12:58 PM

    No, my org doesn't have the advanced approval package.  

     

    I have created an approval process. If I create a screen flow to mirror the approval process, I will be able to link that custom button and remove my submit for approval button? Thank you.

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