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I'm looking to allow my users to complete an interactive step in Slack. Users should not need to navigate to the SF UI.  I managed to distribute the screen flow via Slack, and sending it as a private message. However, the screen flow is then not linked with the orchestrator step and the orchestration progress is not impacted. I attempted to update the orchestration run status to 'complete' sa final element in the screen flow, but then received an error: 'FIELD_INTEGRITY_EXCEPTION: You can change the status for a Orchestration Run only to Canceled.: Status'.    Did anyone else succeed in progressing the orchestration run away from the Salesforce UI, or can suggest a different approach?  Thanks,  Tal

@Salesforce Flow Automation 

Is anyone else experiencing extreme frustration trying to get information or even responses from account reps lately? 

- in mid-November I emailed the Power of Us Desk asking for some details about external licenses for our use case. I got a prompt response, a quick call, and a request for additional details. So far so good. I immediately supplied details about our use case. 

In early December, I followed up, and was told that they're busy but they'll be back in touch. 

In early March I follow up again, and the Power of Us Desk introduces me to our new account rep. And I quote "the best of the best". The Best of the Best replies saying he'll follow up soon, ignoring a second question about pricing and features for platform licenses, which are not available on our "Your Account" screen.  I reply, indicating my need for answers about the platform licenses. The Best of the Best sends me a screen shot with some numbers, and says "Also, from what I have been told" the licenses provide the capacity that I ask for. I reply and say, are those number per month? per year? are they the nonprofit rate? 

I followed up again last week, saying we'd really like to get one of these licenses and probably more later, can you tell me what it costs? 

Still nothing. Replied ccing the Power of Us Desk yesterday.  

: Just a few weeks of uselessness, they're trying to get sales tax taken off an invoice so they can pay it, as well as asking for a few external licenses we can use during the development phase. But their account rep is just as unresponsive.  

What's going on over there, Salesforce? 

Hi everbody!   

I have an integration SOAP to update profiles.  But since last week this integration stop working.    This is the error from integration and PostMan tests:  INSUFFICIENT_ACCESS: EntityObject can not be initialized with null EntityInfo 

  I have admin profile with all permission: Modify all data, customize application....and so on.    This is the request from postman:  <?xml version="1.0" encoding="utf-8"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:tns="http://soap.sforce.com/2006/04/metadata">

  <soap:Header>

    <tns:SessionHeader>

        <tns:sessionId>[MY_SESSION_ID]</tns:sessionId>

    </tns:SessionHeader>

  </soap:Header>

  <soap:Body>

    <readMetadata xmlns="http://soap.sforce.com/2006/04/metadata">

      <type>Profile</type>

      <fullNames>Admin</fullNames>

    </readMetadata>

  </soap:Body>

</soap:Envelope>    Did Salesforce make any changes to profile read and edit security permissions in the last week?  Do I need to grant aditional access since last week? I don't what happens.    Thaks for your help!

Wondering if anyone else is using Salesforce as a CRM and have rolled out integration for your Mortgage Lenders. 

We did this three years ago and have integration with:

• Floify
• Encompass 
• Salesforce Financial Service Cloud 
• Marketing Cloud 

I am looking for a Mortgage Lender who is a power Salesforce user that is willing to share how Salesforce has made a difference in their sales process. 

If you’re interested, please reach out.

Melissa Frohlich

mfrohlich@fibt.com

They have read/write access to Accounts, Contacts, and have the Send Email permission enabled, however, they are not able to send emails from Salesforce. I followed this guide, tried it, but still doesn't work. Any tips?

Does anyone know when Webassessor will be available again to schedule testing?  When I go to their site, I get this message: 

Webassessor is down for scheduled maintenance.

We'll be back shortly. Thank you for your patience. 

Hey! I'm currently facing this problem while doing the 'Configure Agentforce for Service' module.

Any help will be appreciated. Thanks in advance! ~ 

I can tell you I am at this point considering campaigning to remove my support for our potential internal adoption of Mulesoft as a tool, if this is the level of support that Salesforce provides. 

I do hope that Trailhead Support Case #470093446 is available for public viewing.  

In short, I registered for a MAX150 and DEX401 class to learn Mulesoft / Anypoint Studio, initially to fulfill some MDM-related needs, being the MDM Admin... in advance of hiring dedicated Mulesoft developers. 

I followed the class preparation steps, one of which was to download and install Anypoint Studio. 

In the support ticket, I included the link to the class preparation steps I was supplied, as well as the link for the download, and the name of the zip file that was downloaded from that link. 

I included the detail on extracting the zip file, and the result of clicking on "AnypointStudio.exe" 

(an error message dialog pops up stating there is no Java Virtual Machine, and that it can't find one in the installation path that it is looking at - the path it lists is in the unzipped file folder structure, in other words - the installer is anticipating a JVM folder to have been supplied in the download)

I initially reached out to Mulesoft support, who refused to help, since this was in preparation for a Trailhead course.  First roadblock.  So, I did as they instructed and opened a Trailhead ticket. 

Six days later - On March 26th (with March 27th being the start day of the MAX150 course) I commented on the ticket "Anybody home?"   

...OK not really - but I noted that the class starts tomorrow, and I can't take it if this isn't resolved.  I asked for a phone number since this has had no attention for so long, that it has now become urgent. 

With no response STILL by that afternoon, I asked them for at least a comment on what they found when they followed the steps I took.  I noted to them that they might need to disable the JVM on their own machine to replicate the error. 

No response STILL - until March 27th, 5pm - already entirely past the first day of class (which I could not take)... 

...and the response was (drum roll for this one) - "Have you tried clearing your browser cookies?", and "Can we close your support ticket?" 

Conclusions: 

1) They didn't even read the ticket, much less my comments on it. 

2) They blindly assume I'm doing something inside of a browser, hence that lazy suggestion.  

3) They are simply incentivized to close support tickets.  

Guess what?  It's now April 4th.  This ticket is STILL unresolved.

Our account reps are on-site next week - will THEY ever be getting an ear full. 

Believe it or not  - they even added ANOTHER inept  "...but did you try clearing your browser cookies?" comment later.  It is so far the only suggestion. Insanity on top of ineptitude.  Really confidence shattering.  

Adding insult to injury - I just received an Email from Trailhead 

"If you haven’t done so already, please review your prework and computer setup requirements below to ensure you’re ready for class! "

Here's the bottom line in my opinion- 

If we can't even get technical support at THIS level, a basic install to prepare for taking a class... 

.,.,imagine how difficult an actual production-impacting support ticket  of technical substance would be, if we actually begin deploying Mulesoft to link systems?  That would be an unacceptable risk to any organization, and I'm certainly going to be vocal about that within my organization. 

Is there a means of reaching out to the Trailhead support management team?  If for no other reason, they should know that it's possibly going to end my potential endorsement of this tool, given the critical role support needs to play.  This represents a real risk - and I am sure it is not the goal of Trailhead support to drive their customers away from using Mulesoft entirely. 

How do I reach them? 

Hi, 

I have enabled MIAW in my scratchOrg. Conversations are getting stored and I am able to access MessagingSession Object also. 

Now, I need chat history data between agent and end user which I found will be available in MessagingEndUserMessage and MessagingAgentMessage objects which are currently not available in scratchOrg. 

I come to know that these objects will not be available unless Dev Hub supports Digital Engagement. Is there any way to get chat history data? 

I need case related chat history data for sentiment analysis. 

Thanks, 

Brinda