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Giorgio PorroGiorgio Porro 

Case Feed Custom Action

Hello

If there a way to create a custom Action on my Case Feed that simply runs some Apex?

My user case: we have hundreds of cases open, and our agents reach out daily trying to contact the customer. Often the customer won't pickup, and all we want to do is leave a voicemail and track interaction that in SFDC.

They can use the "Log a call" standard action, and type LVM, but I was wondering if I can have a custom action that does just that, bypassing the need to even type LVM (that woud save the agent a few clicks)

Any suggestion on whether this could be done and pointers on how? 
 

Thanks
Giorgio

Best Answer chosen by Giorgio Porro
ShashankShashank (Salesforce Developers) 
You can use Visualforce page as a custom action and have that visualforce page create a "Log a call" record (task record) through a button on the visualforce action.